Goals FY 2025 - 2026

• G1. Growth:

  • 6000+ leads / month

  • 1,200+ completed orders / month

• G2. Profitability:

  • Target CPA ≤ ₹50 across all channels

  • 40% Completion Rate

• G3. Experience:

  • CSAT ≥ 4.8/5

  • Average TAT from order to pickup ≤ 24 hours

• G4. Vendor Performance:

  • SLA compliance ≥ 95%

• G5. People & Execution:

  • 100% roles with defined KRA + KPI + weekly reporting

Every department & employee will connect directly to one or more of these.