Communication Norms

At Cashkr, clear and timely communication keeps us aligned. These norms define how we use Slack, conduct meetings, and handle reporting.

🔹 1. Slack (Primary Communication Tool)

• Official Communication → All day-to-day communication happens on Slack.

• Channels:

  • #announcements → Company-wide updates (CEO/Management only)

  • #marketing → Campaigns, reports, creative approvals

  • #ops → Vendor, SLA, order assignments

  • #tech → Bugs, product updates, testing

  • #general → Casual, non-work discussions

   

• DMs: Use only for sensitive/urgent matters; otherwise, post in channels for visibility.

• Response Time:

  • Working hours: Reply within 1–2 hours.

  • Post working hours: Only urgent escalations.

🔹 2. Meetings

• Daily Stand-ups (Optional per team) → Quick 10–15 min sync if required.

• Weekly Department Meetings → Progress, blockers, priorities.

• Monthly All-Hands (CEO-led) → Company performance & goals.

• Meeting Etiquette:

  • Be on time, keep camera on if remote.

  • Always come with agenda & updates.

  • Summarize key points & action items in Slack after meeting.

🔹 3. Reporting

• Daily Reports (Ops, Marketing, Tech, Sales) → Sent in respective Slack channels.

• Weekly Reports → Shared in Slack + added to Zoho Sheets.

• Monthly Reports → Consolidated by managers → reviewed by CEO.

• Format: Always keep structured (bullets, data points, screenshots/links if needed).

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📌 Golden Rules

1. Use Slack first → minimize email.

2. Respect working hours (10 AM – 6:30 PM, Mon–Sat).

3. Escalations → Follow Team Directory & Escalation Matrix.

4. Keep communication short, structured, and actionable.

✅ This will ensure everyone knows how to talk, where to talk, and when to talk inside Cashkr.