Vendor App & Onboarding Modules

• Vendor Payment OTP & Confirmation Flow

  For Cashkr Vendors & Internal Ops/CX Teams1. OverviewAll payments from vendors to customers happen ONLY through:Wallet → OTP Verification → Bank TransferNo UPI, no cash, no manual transfer.OTP is the final confirmation step that ensures:✔ Customer aut ...

• SLA Violations & Escalation Rules

  For Cashkr Vendors, Ops Team, CX, and Support1. Purpose of This SOPThis SOP defines:What counts as an SLA violationHow violations are trackedHow many violations trigger escalationWhat actions Ops Team should takeWhen vendors are fined, put on hold, or ter ...

• “To Be Failed” Orders & Credit Deduction Logic

  For Cashkr Vendor App, Ops, CX, and Finance Teams1. OverviewA “To Be Failed” order is any order where the vendor cannot complete pickup successfully due to:Customer issuesVendor issuesDevice mismatchIncorrect inspectionSLA breachFraud triggersThese orders ...

• Using the Vendor App (Login, Dashboard, Order Unlocking)

  For Cashkr Vendors & Internal Ops Training1. OverviewThis SOP teaches vendors exactly how to use the Cashkr Partner App, starting from login to unlocking and managing orders.Covers:LoginDashboardOrder UnlockWallet & Credits checkOrder flowCommon i ...

• Handling Customer Issues During Pickup

  For Cashkr Partner Vendors – Mandatory Behaviour & Resolution Guidelines1. Purpose of This SOPThis SOP ensures vendors know exactly how to respond, behave, and resolve issues when a customer:Rejects the priceBecomes uncooperativeDisagrees on condition ...

• How to Report Issues to Admin Panel / Support

  For Cashkr Vendors, Ops Team, and Support Staff1. Purpose of This SOPTo define the correct process for reporting any issue related to:OrdersPaymentsWallet / CreditsApp bugsCustomer escalationsVendor SLA issuesTechnical failuresEnsures:✔ Faster resolution✔ ...

• Pickup Communication Best Practices

  For Cashkr Partner Vendors – Mandatory Customer Interaction Rules1. Purpose of This SOPTo ensure smooth, polite, and professional communication throughout the pickup process so that:✔ Customer trusts the vendor✔ Pickup happens on time✔ Price explanation i ...

• Order Flow – Unlock → Pickup → Payment

  For Cashkr Vendors & Internal Ops Training1. OverviewThis SOP explains the entire workflow once a vendor unlocks an order:Order UnlockCustomer Call & SchedulingPickup VisitDevice InspectionFinal Price ConfirmationPayment to Customer (OTP Flow)Orde ...

• Vendor Onboarding Process

  Call → Verification → ApprovalFor Cashkr Ops, Vendor Team, CX, and Finance1. OverviewThis SOP ensures that every vendor who joins Cashkr:Is verified properlyUnderstands Wallet & CreditsMeets quality/SLA standardsIs trained before taking ordersGets act ...

• Vendor Behavior Guidelines (Do’s & Don’ts at Pickup)

  For Cashkr Partner Vendors – Mandatory Conduct Rules1. Purpose of This SOPTo ensure:✔ Professional, polite, safe service to customers✔ Zero complaints✔ High SLA & order completion rate✔ Prevention of fraud or miscommunication✔ A consistent Cashkr cust ...

• Understanding Vendor Credits & Wallet System

  For Cashkr Internal Team – Vendor App Training Module1. OverviewCashkr Vendor App uses two separate balances:Wallet → Real MoneyVendors use this to pay customers during pickup.It is filled through bank deposit (virtual account).Vendors cannot withdraw unl ...

• Vendor Deactivation & Hold Flow

  For Cashkr Ops, Vendor Management, CX, and Support Teams1. Purpose of This SOPTo define:When a vendor should be put on HoldWhen a vendor must be Deactivated (blocked)How Ops should review casesHow to communicate decisionsHow reactivation worksWhat actions ...