Customer App & Website Modules

• Feedback & Review Collection Process

  For Customer Experience, Marketing, Sales, and Support Teams1. Purpose of This SOPTo define:How Cashkr collects customer feedback after order completionHow reviews are gathered across platformsHow negative feedback is handledHow reviews are sent to Market ...

• Creating an Order – Step-by-Step Flow

  For Sales, CX, Marketing & Product Understanding1. Purpose of This SOPTo give teams a clear, standardized view of:How customers create an orderWhich steps influence conversionWhat backend actions happenWhat Sales/CX should explain to customersHow to t ...

• Order Tracking & Customer Notifications

  For Sales, CX, Vendor Ops, Marketing & Support Teams1. Purpose of This SOPTo define:How customers track their orderWhat statuses appear internally & externallyWhat notifications we send at each stepHow CX should update customers manuallyHow Ops sh ...

• Return Flow & Payment Confirmation

  For Customer Experience, Vendor Ops, Finance & Support Teams1. Purpose of This SOPTo define:When a device return is initiatedHow to confirm if payment was madeHow to reverse wrong transactionsHow support teams must handle customer/vendor expectationsH ...

• City & Pincode Availability (Serviceable Areas)

  1. Purpose of This ModuleThis module explains how city and pincode serviceability works on the Cashkr App & Website, and how internal teams should:Check whether a customer’s area is serviceableGuide customers correctly during order creationAvoid lead ...

• Referral & Coupon Application Process

  For Marketing, Sales, CX, Tech, and Support Teams1. Purpose of This SOPThis SOP defines:How the Referral Program worksHow Coupons are appliedWhere customers enter referral/coupon codesHow rewards are creditedValidations & restrictionsCommon user issue ...

• How Device Valuation Works (Model → Condition → Pricing Logic)

  For Sales, Customer Experience, Marketing & Vendor Teams1. Purpose of This SOPTo explain the logic behind Cashkr’s pricing engine, so internal teams can:Explain price variations to customersHandle objections with clarityCommunicate consistent messages ...

• Common User Issues & Support Resolutions

  For Customer Experience (CX), Sales, and Support Teams1. Purpose of This SOPTo give internal teams a single source of truth for:Understanding common customer problemsProviding accurate, predictable resolutionsGiving consistent communication scriptsReducin ...

• Price Change Logic (When and Why It Happens)

  For Sales, CX, Vendor Ops & Marketing Teams1. Purpose of This SOPTo explain:When price changes before/after pickupWhy price changes occurWhat logic the Cashkr pricing engine usesHow customers should be informedHow teams should handle doubts or objecti ...

• How To Use Cashkr Website & App

  For Sales, CX, and Marketing Teams1. Purpose of This SOPTo give internal teams a clear understanding of:How customers use the Cashkr Website/AppComplete customer journey from start to finishKey touchpoints where CX, Sales, and Marketing interactCommon cus ...