For Customer Experience, Marketing, Sales, and Support Teams1. Purpose of This SOPTo define:How Cashkr collects customer feedback after order completionHow reviews are gathered across platformsHow negative feedback is handledHow reviews are sent to Market ...
For Sales, CX, Marketing & Product Understanding1. Purpose of This SOPTo give teams a clear, standardized view of:How customers create an orderWhich steps influence conversionWhat backend actions happenWhat Sales/CX should explain to customersHow to t ...
For Sales, CX, Vendor Ops, Marketing & Support Teams1. Purpose of This SOPTo define:How customers track their orderWhat statuses appear internally & externallyWhat notifications we send at each stepHow CX should update customers manuallyHow Ops sh ...
For Customer Experience, Vendor Ops, Finance & Support Teams1. Purpose of This SOPTo define:When a device return is initiatedHow to confirm if payment was madeHow to reverse wrong transactionsHow support teams must handle customer/vendor expectationsH ...
1. Purpose of This ModuleThis module explains how city and pincode serviceability works on the Cashkr App & Website, and how internal teams should:Check whether a customer’s area is serviceableGuide customers correctly during order creationAvoid lead ...
For Marketing, Sales, CX, Tech, and Support Teams1. Purpose of This SOPThis SOP defines:How the Referral Program worksHow Coupons are appliedWhere customers enter referral/coupon codesHow rewards are creditedValidations & restrictionsCommon user issue ...
For Sales, Customer Experience, Marketing & Vendor Teams1. Purpose of This SOPTo explain the logic behind Cashkr’s pricing engine, so internal teams can:Explain price variations to customersHandle objections with clarityCommunicate consistent messages ...
For Customer Experience (CX), Sales, and Support Teams1. Purpose of This SOPTo give internal teams a single source of truth for:Understanding common customer problemsProviding accurate, predictable resolutionsGiving consistent communication scriptsReducin ...
For Sales, CX, Vendor Ops & Marketing Teams1. Purpose of This SOPTo explain:When price changes before/after pickupWhy price changes occurWhat logic the Cashkr pricing engine usesHow customers should be informedHow teams should handle doubts or objecti ...
For Sales, CX, and Marketing Teams1. Purpose of This SOPTo give internal teams a clear understanding of:How customers use the Cashkr Website/AppComplete customer journey from start to finishKey touchpoints where CX, Sales, and Marketing interactCommon cus ...