Used by: Vendor Management / Operations Team Purpose: To professionally communicate vendor reactivation status, explain next steps, and reinforce compliance with SLA and performance standards after a hold or suspension period. 🎯 Objective: ...
Used by: Vendor Management / Operations Team Purpose: To help agents confidently explain how credits, refunds, and reversals work on the Cashkr Vendor App and address vendor questions in a calm, professional, and consistent way. 🎯 Objective: Mainta ...
Used by: Store Partnership / Channel Expansion Team For: Cashkr Onboarding Associates (responsible for onboarding new vendors who will service Cashkr partner stores under the B2Ch model) 🎯 Objective To guide Onboarding Associates on ...
Used by: B2B Sales Executive Objective: To collect detailed information about the company’s devices, conditions, and requirements — so that a precise quotation can be prepared. 🎯 Purpose Understand what devices the company wants to s ...
Used by: Store Partnership / Channel Expansion Team Purpose: To train Onboarding Associates on how to guide new B2Ch (Store) Vendors in maintaining daily reporting hygiene, following SLA commitments, and keeping performance transparent inside the Cashkr ...
Used by: Store Partnership / Channel Expansion Team Purpose: To train internal Onboarding Associates on how the payment and pickup system operates for B2Ch (Store) Vendors — including Wallet flow, transaction handling, daily collection, and system ...
Team: B2C Sales / CX Team Purpose: To politely ask satisfied customers to leave a review after successful order completion. Tone: Warm, thankful, short — sounds human, not corporate. 🗣️ English Version (Training Reference) Agent: &ldq ...
Team: Store Onboarding / Channel Operations (B2CH) Purpose: To follow up with store partners who have been onboarded but have not started creating orders or have been inactive for a few days. Tone: Friendly, encouraging, supportive — focus on hel ...
Team: Store Onboarding / Channel Operations (B2CH) Purpose: To re-engage stores that were previously active (created orders earlier) but have now stopped using the Cashkr Store App for some time. Tone: Polite, motivating, partnership-oriented — f ...
Used by: Vendor Management / Operations Team Purpose: To guide team members on how to inform vendors about Hold or Deactivation actions on their account, explain reasons, and ensure clear communication on what needs to be done for reactivation or closur ...
Team: B2C Sales Purpose: To convert a lead (someone who checked price on website/app) into a confirmed order. Tone: Friendly, informative, helpful — not pushy. 🗣️ English Version (Training Reference) Opening: “Hi, this i ...
Team: Sales / Vendor Support / Customer Engagement When Used: To inform customers about referral programs To communicate special offers like exchange bonuses, extra cash, or seasonal deals. Goal: Communicate Cashkr offers and referral prog ...
Used by: Store Partnerships / Vendor Management Team Purpose: To train internal teams on how to explain and enforce SLA (Service Level Agreement) rules for B2Ch store vendors — including timeliness, compliance, and behavior expectations. ...
Team: B2C Sales Purpose: To handle customers who say another platform (like Cashify, Flipkart, or Yaantra) is offering a better price and convince them to still sell through Cashkr. Tone: Confident, trust-building, value-driven (not argumentative). &nb ...
Team: Vendor Operations / Vendor Support When Used: During onboarding (to explain how credits work), and When vendors contact support regarding deductions, reversals, or refunds. Goal: Make vendors clearly understand the credit system &mda ...
Used by: Store Partnerships / Vendor Management Team Purpose: To define when and how a Store Vendor should be placed on Hold or Deactivated status — including reasons, actions, communication format, and process flow. 🎯 Objective To en ...
Used by: CX Executives / Support Staff Purpose: To help the CX team confidently and politely explain why the device price offered to a customer has changed, ensuring trust and transparency in the conversation. 🎯 Objective To clarify why a c ...
Team: Store Onboarding / Channel Operations (B2CH) Purpose: To train store owners and their staff on how to use the Cashkr Store App, understand the buyback process, and manage daily device handovers. Tone: Friendly, patient, clear — explain step ...
Team: Vendor Onboarding / Vendor Operations Use When: Vendor has registered but is not yet activated. Goal: Confirm all information, ensure KYC & UPI details are correct, and explain activation + credit top-up process. 🗣️ English Version ...
Team: Store Onboarding / Channel Operations (B2CH) Purpose: To inform store partners about ongoing Cashkr promotional offers for customer exchanges and encourage them to promote these offers at their outlets. Tone: Energetic, friendly, partnership-base ...
Used by: Store Partnership / Channel Expansion Team Purpose: To train Onboarding Associates on how the Store Vendor App functions, so they can clearly explain and demonstrate it to new vendors who will serve partner stores under the B2Ch model. 🎯 Ob ...
Team: B2C Sales Purpose: For customers who want to sell their device but Cashkr’s pickup service isn’t yet available in their area. Tone: Helpful, empathetic, and future-oriented — assure them that expansion is ongoing. 🗣️ E ...
Team: B2C Sales Purpose: To re-engage leads who checked a price or were contacted earlier but haven’t placed their order yet. Tone: Polite, helpful, and conversational — never pushy. 🗣️ English Version (Training Reference) ...
Used by: CX Executives / Support Staff Purpose: To standardize how Cashkr’s CX team acknowledges, logs, and escalates customer complaints or feedback — ensuring professional, calm, and trackable resolution. 🎯 Objective To: &nbs ...
Team: Store Onboarding / Channel Expansion (B2CH) Purpose: To onboard mobile stores as official Cashkr partners — where the store can help customers exchange their old phones instantly through the Cashkr system. Tone: Friendly, business-to-busines ...
Team: B2B Sales When Used: After the initial contact (Corporate Introduction Script) — used to collect specific information on the client’s device disposal needs. Goal: To understand the corporate client’s requirements, volume of devic ...
Used by: Vendor Management / Operations Team Purpose: To handle vendor refund-related disputes calmly, explain valid vs invalid refund cases, and maintain professional communication while ensuring transparency and fairness. 🎯 Objective: ...
Used by: CX Executives / Support Staff Purpose: To standardize how CX agents greet, verify, and begin every customer conversation (across chat, call, or email). 🎯 Objective To ensure all customer interactions start: Professionally and p ...
Used by: Store Partnerships / Vendor Management Team Purpose: To train internal teams on how pickup agents are assigned to store vendors, how daily coordination works inside the Cashkr system, and what to do during reassignment, absence, or operational ...
Used by: Store Partnerships / Vendor Management Team Purpose: To guide internal teams on how to review, approve, and reactivate a Store Vendor after Hold, Inactivity, or Suspension — ensuring all criteria are verified and vendor readiness is confi ...
Used by: Vendor Management / Operations Team Purpose: To clearly explain SLA expectations, common violations, and consequences (credit deductions, holds, or termination) in a polite and professional tone — ensuring vendors understand the policy an ...
Used by: B2B Sales Executive Objective: To finalize the deal after quotation acceptance — confirm pickup, payment mode, and ensure all final steps (invoice, inspection, acknowledgment) are clearly communicated. 🎯 Purpose Confirm all final ...
Used by: Vendor Management / Operations Team Purpose: To help agents explain how the pickup assignment flow works once a vendor unlocks an order — including how pickup agents are assigned, how status updates occur, and what vendors should do if is ...
Used by: Store Partnership / Channel Expansion Team Purpose: To train Onboarding Associates on how to communicate the incentive, bonus, and referral structures for B2Ch (Store) Vendors — ensuring vendors are motivated, target-driven, and engaged w ...
Team: Vendor Operations / Vendor Onboarding When Used: After vendor app training, before they start real pickups Goal: To explain how vendors and their agents must interact with customers during visits — ensuring professionalism, trust, and custom ...
Team: Vendor Onboarding / Operations Use When: Introducing Cashkr Partner Program to new or potential vendors. Goal: Explain model, clarify earning flow, and guide vendor to register on the app. 🗣️ English Version (Official Script for Calls) 👋 Open ...
Used by: CX Executives / Support Staff Purpose: To guide CX teams when responding to customers who ask about payment status, return confirmations, or refund updates after inspection or order failure. 🎯 Objective To ensure customers receive: ...
Team: Vendor Onboarding / Vendor Operations When Used: After vendor account activation Goal: Teach vendors how to operate the app correctly — unlocking, assigning, and completing orders. Tone: Clear, professional, and supportive (spoken like a pa ...
Used by: B2B Sales Executive Objective: To introduce Cashkr’s corporate buyback solution, understand the lead’s requirement at a high level, and set up a detailed discussion or quotation request. 🎯 Tone & Objective Professional, ...
Team: Store Onboarding / Channel Operations (B2CH) Purpose: To verify a newly onboarded store’s details (documents, address, and setup readiness) before activation on the Cashkr Store App. Tone: Professional, polite, supportive — sound like ...
Used by: CX Executives / Support Staff Purpose: To guide the CX team on how to respond when a customer’s pincode or city is not yet serviceable by Cashkr. 🎯 Objective To politely inform the customer about unavailability, maintain a po ...
Used by: B2B Sales Executive Objective: To professionally follow up after sending a quotation or proposal — confirm receipt, address questions, and move the client closer to approval or scheduling inspection. 🎯 Purpose Confirm that the cli ...
Used by: Store Partnership / Channel Expansion Team Purpose: To train Onboarding Associates on how to collect, categorize, and report feedback from active B2Ch (Store) Vendors — covering app experience, store coordination, payment delays, and poli ...
Used by: Store Partnerships / Vendor Management Team Purpose: To train internal teams on how to handle credit refund and reversal cases for B2Ch Store Vendors — where vendors pay daily credits to Cashkr for completed store orders, and adjustments ...