Store Onboarding Script (In-Store Buyback Model)

Team: Store Onboarding / Channel Expansion (B2CH)

Purpose: To onboard mobile stores as official Cashkr partners — where the store can help customers exchange their old phones instantly through the Cashkr system.

Tone: Friendly, business-to-business, focused on trust, simplicity, and daily benefit.

🗣️ English Version (Training Reference)

Opening:

“Hi, this is [Your Name] from Cashkr. We help mobile stores like yours offer instant buyback service to customers who are purchasing new phones.”

Explain the concept clearly:

“Here’s how it works — whenever a customer visits your store to buy a new phone and wants to sell their old one, your staff can simply open the Cashkr Store App and create an order.

Our Cashkr associate will be present at your store to inspect the device, provide a fair buyback value, and complete the transaction on the spot.”

Highlight store benefits:

“Your customer gets an instant voucher that they can use toward their new phone purchase.”
“You don’t need to negotiate or handle resale — we handle the entire process.”
“At the end of the day, Cashkr settles the payment and collects all the devices directly from your store.”

Reassure trust:

“Cashkr already works with multiple stores in [city/region], helping them close more new-phone sales every day by offering customers a seamless exchange experience.”

Close with action:

“Would you like to register your store today? The process is quick — we just need your basic details, and we’ll assign a Cashkr associate for setup and training.”

If store asks about cost or margin:

“There’s no joining cost at all. You simply earn more sales because customers prefer stores that take their old phones instantly. Cashkr manages all logistics, payment, and inspection.”

🗣️ Hinglish Version (For Real Calls)

“Hello sir/ma’am, main [Name] bol raha/rahi hoon Cashkr se. Ham mobile stores ke saath milkar instant buyback service provide karte hain — jab customer naya phone lene aata hai aur apna purana bechna chahta hai.”

Explain simply:

“Us time par aapke store par hamara Cashkr Store App use karke order create kiya jaata hai. Hamara associate wahi par device check karta hai, best price deta hai, aur customer ko voucher milta hai jo woh naya phone kharidte waqt use kar sakta hai.”

Benefits for store:

“Aapko price discuss ya resale manage karne ki zarurat nahi.”
“Cashkr din ke end mein sab devices collect karta hai aur aapke store ke liye payment clear karta hai.”
“Customer ko instant value milti hai, aapke sales badhte hain.”

If store interested:

“Bas aapke basic details chahiye hote hain registration ke liye. Koi charge nahi hai. Verification ke baad hamara associate aapke store par setup aur training ke liye aata hai.”

If store says ‘thoda sochta hoon’:

“Koi baat nahi sir, main aapko short info PDF bhej deta hoon jisme pura process likha hai. Yeh model already kai stores me successfully chal raha hai.”

✅ Usage Notes:

Ideal for onboarding or demo calls with store owners.
Always mention Cashkr associate presence to build confidence.
Focus on store benefit → easier new phone sales.
Share Store App link or onboarding form right after call.
Log store details in CRM / Admin Panel for assignment.