Referral & Offer Communication Script

Team: Sales / Vendor Support / Customer Engagement

When Used:

To inform customers about referral programs
To communicate special offers like exchange bonuses, extra cash, or seasonal deals.

Goal: Communicate Cashkr offers and referral programs effectively to customers to encourage them to take action — either selling their device or referring friends.

Tone: Friendly, motivating, and action-oriented.

🗣️ English Version (Official Script)

👋 Opening:

“Hi [Customer Name], this is [Your Name] from Cashkr.

I’m calling to share an exciting offer and let you know about our Referral Program.”

🏷️ Step 1 – Explain the Referral Program

“Cashkr offers a Referral Program where you can earn ₹____ for every friend or family member you refer to sell their old phone with Cashkr.”

“Here’s how it works:

1️⃣ You share your unique referral link (sent via WhatsApp or email).

2️⃣ When your referred person sells their device through Cashkr, you’ll earn ₹____ as a reward.”

💰 Step 2 – Explain Current Offers (e.g., Exchange Bonuses)

“We also have some limited-time offers running right now, which I think you’ll like.

Extra ₹2000 on Exchange!
Get an additional ₹500 when you sell 2 devices!
Seasonal Offer: 10% more for old phones when you upgrade to a new model

These offers are available for a limited time and only on specific devices — so now is the perfect time to sell and upgrade!”

⏳ Step 3 – Creating Urgency

“These offers end on [offer end date], so you’ll need to act quickly.

You can easily check your phone’s value and schedule a pickup in minutes using the Cashkr App or website.”

🎁 Step 4 – Creating an Incentive to Act

“Not only do you get the extra bonus through the offer, but you also get to earn money for every referral.

You can use the extra value towards buying your next phone — or even get a discount on accessories through Cashkr!”

🧑‍🤝‍🧑 Step 5 – Encouraging Referrals

“Would you like me to send you your referral link so you can start sharing it with your friends and family?

The more people you refer, the more you can earn — there’s no limit on how many people you can refer!”

Closing:

“So, to recap:

You can earn extra cash by referring friends and getting them to sell with Cashkr.
You also get ₹____ on your old device plus special bonuses right now.

Would you like me to send you the referral link and get started on your phone’s valuation?”

🗣️ Hinglish Version (For Real Conversations)

“Hello [Customer Name], main [Your Name] bol raha/rahi hoon Cashkr se.

Main aapko bataana chahta/chahti hoon hamare Referral Program aur current offers ke baare mein.”

Step 1 – Referral Program:

“Cashkr ka Referral Program hai jisme aap ₹____ kama sakte ho jab aap apne dost ya parivaar ko refer karte ho jo apna purana phone bechne Cashkr se bechta hai.”

“Yeh kaise kaam karta hai:

1️⃣ Aap apna unique referral link share karte ho.

2️⃣ Jab aapka refer kiya gaya vyakti apna phone bechta hai, aapko ₹____ milega.”

Step 2 – Offers:

“Hamaare paas kuch special offers chal rahe hain jo aapko pasand aayenge:

Exchange par ₹2000 extra!
2 phones bechne par ₹500 ka bonus!
Seasonal offer: Purane phone pe 10% zyada paise jab aap naya phone kharidte ho

Yeh offers limited time ke liye hain, aur kuch devices pe hi apply hote hain — isliye abhi bechne ka best waqt hai!”

Step 3 – Urgency:

“Yeh offers [offer end date] tak hain, toh jaldi action lena hoga.

Aap apne phone ki value easily check kar sakte ho aur pickup schedule kar sakte ho Cashkr app ya website par.”

Step 4 – Incentive to Act:

“Bas, aapko bonus milta hai aur har referral pe aapko extra paisa milta hai.

Aap is extra paisa ko apne next phone ya accessories ke liye use kar sakte ho.”

Step 5 – Encouraging Referrals:

“Kya main aapko referral link bhej doon taaki aap apne friends aur family ko refer kar sakein?

Jitna zyada refer karenge, utna zyada earning hoga — isme koi limit nahi hai!”

Closing:

“Recap karte hain:

Aap friends ko refer karke extra cash kama sakte ho.
Aap apne purane phone par extra ₹____ kama sakte ho aur special offers avail kar sakte ho.

Main aapko referral link bhej doon aur aap apne phone ki valuation start karein?”

✅ Internal Notes for Cashkr Team:

Use this script when informing existing or potential customers about offers and referral opportunities.
Send Referral Link and Promo Code after the call via WhatsApp or SMS.
Track customer participation in the Referral Program Dashboard.
Ensure clear explanation of offer timelines to avoid confusion.