Pickup Not Available Script

Team: B2C Sales

Purpose: For customers who want to sell their device but Cashkr’s pickup service isn’t yet available in their area.

Tone: Helpful, empathetic, and future-oriented — assure them that expansion is ongoing.

🗣️ English Version (Training Reference)

Customer: “Pickup is not showing available in my area.”

Agent:

“I understand, and thank you for checking. Currently, our pickup service isn’t live in your area yet — we’re expanding city by city, and your location is already in our upcoming list.”

Reassure & Record Interest:

“I’ll note down your area and pincode right now so you’ll be notified as soon as pickup becomes active there. We usually expand every few weeks.”

Offer Alternative:

“If you’d like, you can still check your device price anytime — your quote stays saved, and you’ll be able to confirm your order once service opens.”

Closing Line:

“Thank you for showing interest in Cashkr! We’ll inform you the moment your area is activated so you can get free pickup and instant payment.”

🗣️ Hinglish Version (For Real Calls)

Customer: “Mere area mein pickup available nahi dikh raha hai.”

Agent:

“Ji haan sir/ma’am, abhi aapke area mein hamara pickup service start nahi hua hai, lekin hum naye cities aur pincodes har week add kar rahe hain.”

Reassure:

“Main aapka pincode note kar leta hoon, jaise hi service start hoti hai, hum aapko notify kar denge.”

Add value:

“Aapka price quote abhi bhi saved hai, jaise hi pickup available hota hai, aap apna order confirm kar sakte ho — aur payment aapko turant milta hai.”

Closing:

“Thank you! Aapka area expansion list mein hai, aur jaise hi service start hoti hai, hum aapse contact karenge.”

✅ Usage Notes:

Always note the customer’s pincode for the expansion list.
Keep tone positive — focus on “coming soon”, not “unavailable.”
Offer to notify personally or via WhatsApp/SMS.