Store Training Script

Team: Store Onboarding / Channel Operations (B2CH)

Purpose:

To train store owners and their staff on how to use the Cashkr Store App, understand the buyback process, and manage daily device handovers.

Tone: Friendly, patient, clear — explain step-by-step in simple language.

🗣️ English Version (Training Reference)

Opening:

“Hi [Store Owner Name], this is [Your Name] from Cashkr. I’m calling to give you a short training on how to use the Cashkr Store App and manage customer device buyback smoothly.”

Step 1: Login & Access

“You can log in using your registered mobile number.”
“Once you log in, you’ll see the main dashboard where you can create new buyback orders.”

Step 2: Creating an Order

“Whenever a customer comes to buy a new phone and wants to sell their old one, open the Cashkr Store App.”
“Tap on Create Order → Enter the device details (brand, model, storage, and condition).”
“You’ll instantly see the buyback price on the screen.”

Step 3: Inspection Process

“Our Cashkr associate stationed at your store will inspect the device and confirm the condition.”
“Once inspection is done, the final value will be confirmed instantly.”

Step 4: Customer Voucher Process

“After the price is confirmed, the customer receives a Cashkr voucher of that amount.”
“The customer can use the voucher while buying a new phone from your store — they just pay the remaining difference.”

Step 5: End-of-Day Settlement

“At the end of each day, Cashkr will collect all buyback devices from your store.”
“You’ll receive your store’s total payment summary, and the amount will be settled the same day.”

Step 6: Support & Tracking

“You can view all completed and pending orders in the app.”
“For any issue or delay, you can contact your assigned Cashkr associate or our support team.”

Closing Line:

“That’s all you need to do — simple and transparent! We’ll also send you a short training video for your team to refer to anytime. Once you start getting customers, your Cashkr associate will be there to assist on spot.”

🗣️ Hinglish Version (For Real Calls / In-person)

“Hello sir, main [Name] bol raha/rahi hoon Cashkr se. Main aapko short training dene aaya/bol raha hoon taaki aap aur aapki team easily Cashkr Store App use kar sakein.”

Step 1: Login & Dashboard

“App me apne registered number se login kijiye. Dashboard me aapko ‘Create Order’ ka option dikhega.”

Step 2: Order Banana

“Jab koi customer naya phone lene aata hai aur apna purana bechna chahta hai, tab ‘Create Order’ pe click kijiye.

Model, storage aur condition fill karte hi price turant aa jaata hai.”

Step 3: Inspection

“Hamara Cashkr associate wahi par device check karega aur final value confirm karega.”

Step 4: Voucher

“Customer ko us amount ka Cashkr voucher milta hai jo woh turant use kar sakta hai apna naya phone lene ke liye.”

Step 5: End-of-Day Settlement

“Din ke end me Cashkr team sab devices collect karti hai aur payment aapko same day me mil jaata hai.”

Step 6: Support

“Agar koi problem ho, toh aap hamare associate ya support se contact kar sakte hain. App me sab orders aur payments track kar sakte ho.”

Closing:

“Bas itna hi process hai sir — simple aur transparent. Main aapko ek short video bhi bhej deta hoon reference ke liye.”

✅ Usage Notes:

Conduct this training physically or via video call at store.
Ensure app login and first order demo are completed live.
Share training video + SOP PDF after session.
Confirm store readiness in tracker (status: Trained & Active).