Vendor Verification Script (Post Registration & KYC Confirmation)

Team: Vendor Onboarding / Vendor Operations

Use When: Vendor has registered but is not yet activated.

Goal: Confirm all information, ensure KYC & UPI details are correct, and explain activation + credit top-up process.

 

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🗣️ English Version (Official Script for Calls)

 

👋 Opening:

“Hi [Vendor Name], this is [Your Name] from Cashkr. I’m calling to verify your details before we activate your Cashkr Vendor account.”

 

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📋 Step 1 – Verify Basic Details:

“I’ll just confirm a few details to make sure everything is correct.”

 

1️⃣ “Your full name and registered mobile number?”

2️⃣ “Is this number active on WhatsApp as well?”

3️⃣ “Please confirm your working area or main pincode?”

4️⃣ “Do you mainly deal in phones, laptops, Macs, or all devices?”

5️⃣ “Have you uploaded your ID proof and UPI details in the app?”

 

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✅ Step 2 – If All Information Is Complete:

“Perfect, all your details look good.

Your Cashkr Vendor account will be activated today, and you’ll start seeing customer orders for your area automatically.”

 

“Once activated, make sure you check your app regularly and close available orders quickly — faster pickups mean more earning and better ratings.”

 

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⚠️ Step 3 – If Any Information Is Missing:

“No problem, we just need [specific detail — ID proof / UPI / address].

You can upload it directly in the app or send it to us on WhatsApp at [number].

Once we receive it, we’ll complete your verification immediately.”

 

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💳 Step 4 – Explain Credits Before Activation:

“Before you start, make sure you add credits to your account — these are used to unlock customer orders.

You can buy credits directly from the app using UPI or bank transfer.

Once you have credits, you can unlock orders and start closing deals right away.”

 

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💬 Step 5 – Closing:

“Thank you, [Vendor Name]. Welcome to the Cashkr Partner Network.

As soon as your account is activated, you’ll get a confirmation message.

After that, you can begin contacting customers and closing your first few pickups.”

 

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🗣️ Hinglish Version (For Real Conversations)

 

“Hello [Vendor Name], main [Your Name] bol raha/rahi hoon Cashkr se.

Aapka vendor registration mila hai — main aapke details verify kar raha/rahi hoon taaki aapka account activate kiya ja sake.”

 

Step 1 – Details:

“Bas kuch details confirm kar lijiye —

1. Aapka naam aur registered number?

2. Yeh WhatsApp number bhi hai kya?

3. Aapka area ya pincode?

4. Kaunse devices me kaam karte ho — phones, laptops, ya sabhi?

5. Aapne ID proof aur UPI upload kiya hai na?”

 

If verified:

“Perfect sir, sab details sahi hain.

Aaj hi aapka account activate ho jaayega aur aapke area ke customer orders app me dikhne lagenge.”

 

“App regular check karte rahiye — jitne zyada orders close karoge, utni zyada earning hogi.”

 

If something missing:

“Koi baat nahi sir, bas [missing detail] pending hai.

Aap app me ya WhatsApp par upload kar dijiye, hum turant verification complete kar denge.”

 

Credits Reminder:

“Start karne se pehle aapko credits add karne honge — yahi order unlock karne ke liye lagte hain.

Credits app me ‘Buy Credits’ section se add kiye ja sakte hain.”

 

Closing:

“Cashkr Partner Network me welcome sir!

Verification ke baad aapko confirmation message mil jaayega aur aap orders close karna start kar sakte ho.”

 

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✅ Internal Notes for Team:

• Call within 12 hours of registration.

• Update tracker fields:

  • ✅ KYC Complete

  • ✅ UPI Verified

  • 🟢 Activated

   

• After call, send:

  • App Activation Message

  • “How to Unlock Orders” video link

  • WhatsApp support contact