Store Follow-Up Script

Team: Store Onboarding / Channel Operations (B2CH)

Purpose:

To follow up with store partners who have been onboarded but have not started creating orders or have been inactive for a few days.

Tone: Friendly, encouraging, supportive — focus on helping them start, not pressuring.

🗣️ English Version (Training Reference)

Opening:

“Hi [Store Owner Name], this is [Your Name] from Cashkr. I just wanted to check how your experience has been with the Cashkr Store App so far.”

If store hasn’t used the app yet:

“No worries at all! Just wanted to remind you — you can start creating orders anytime when customers come to exchange their old phones. It’s a quick process, and our associate at your store will help with inspection and valuation.”

Encourage action:

“The more customers you register, the higher your daily buyback volume — and it also helps you close more new phone sales.”

If store says they forgot / were busy:

“That’s totally fine, sir. I can schedule a short 5-minute refresher call or have our associate drop by again to help your staff with a live demo.”

If store is unsure about process:

“No problem — we’ll resend you the short training video and guide. Once you create your first order, the rest becomes easy.”

Closing:

“Thank you for your time! I’ll stay in touch — let’s try creating your first order this week itself. It really helps boost store conversions.”

🗣️ Hinglish Version (For Real Calls)

“Hello sir/ma’am, main [Name] bol raha/rahi hoon Cashkr se. Sir, bas yeh check karna tha ki aapka Cashkr Store App experience kaisa chal raha hai?”

If store hasn’t started:

“Koi baat nahi sir, jab bhi koi customer aata hai naya phone lene aur apna purana bechna chahta hai, tab aap ‘Create Order’ karke Cashkr par order bana sakte ho. Hamara associate wahi par help karta hai inspection aur price final karne mein.”

Encouragement:

“Jitne zyada orders banenge, utna aapka daily sale aur exchange volume badhega — aur customer bhi khush rahega.”

If store forgot or confused:

“Koi issue nahi sir, main ek short training video bhej deta hoon. Agar aap chahein toh hamara associate ek live demo bhi de sakta hai store par.”

Closing:

“Bas ek baar first order try kar lijiye — uske baad process automatic ho jaata hai. Main kal ek chhota sa reminder call kar dunga.”

✅ Usage Notes:

Call stores every 3–5 days if inactive.
Tag status as: Active / Pending / Need Demo / Not Responding.
Always resend training video and login link post-call.
Keep tone encouraging — the goal is reactivation, not pressure.