Vendor App Training Script

Team: Vendor Onboarding / Vendor Operations

When Used: After vendor account activation

Goal: Teach vendors how to operate the app correctly — unlocking, assigning, and completing orders.

Tone: Clear, professional, and supportive (spoken like a partner training, not a lecture).

🗣️ English Version

👋 Opening:

“Hi [Vendor Name], this is [Your Name] from Cashkr. Congratulations — your Cashkr Vendor account is now active!

Let me explain how to use your app and start closing customer orders.”

🧭 Step 1 – Side Menu Overview

“When you open your app, you’ll see the side menu.

This menu contains all your options to manage orders, check balances, and track performance.

Here’s what each option means:

₹ Credits: This is your credit balance. Credits are used to unlock customer orders. Each unlock is a small commission you pay to Cashkr to access verified customers.
₹ Wallet: This is your wallet balance used to pay customers through the app (if wallet payouts are active for your account).
Available Orders: These are live customer orders in your area that are ready to be closed. You must regularly check this section to get new deals and stay active.
Reserved Orders: If a customer places multiple orders (for example, two devices) and you unlock one, the rest automatically get reserved for you since you’ll already be visiting that customer.
In Progress: Orders where pickup has been scheduled or is underway.
To Be Failed: Orders that couldn’t be completed and are awaiting Cashkr team approval for refund of credits. Only mark an order “To Be Failed” when there’s a genuine reason like wrong device, customer cancelled, or unreachable.
Completed: Orders you’ve successfully closed — meaning you’ve visited, inspected, paid the customer, and collected the device.
Failed: Orders reviewed and marked failed permanently (refund processed or rejected).
Transaction History: A complete log of all your wallet and credit transactions — top-ups, unlocks, reversals, etc.
Buy Credits: Add credits instantly through UPI or bank transfer. Keep credits available at all times to continue unlocking orders.
Agent: This section lets you assign an order to your pickup agent. These are field associates who work on your behalf to provide service to customers.

You (the vendor) purchase the order from Cashkr by paying commission (credits), and if you choose, you can assign that order to your agent for pickup.
Contact Us: Get help from Cashkr’s Vendor Support or raise issues related to orders, credits, or app errors.
Log Out: To safely exit the app.”

📈 Step 2 – Vendor Performance (Arrow Beside Your Name)

“On the top of your side menu, beside your name, you’ll see a small arrow (˅).

When you click that, it opens your Vendor Performance Section.

Here you can track:

Total In Progress, Completed, and Failed Orders
Your average customer rating (try to maintain above 4.5)
Customer reviews and feedback

This section helps you monitor your performance and reputation — top-rated vendors get more trust and long-term benefits.”

🔓 Step 3 – Unlocking a Customer Order

“Go to Available Orders in your side menu.

You’ll see all nearby customer orders with basic details like device model, condition, and estimated price.

To get full customer information — name, phone number, and address — you’ll need to unlock the order using credits.

Once unlocked, that order becomes exclusive to you — only you can contact the customer for that deal.”

☎️ Step 4 – Contacting the Customer

“After unlocking, call the customer immediately.

Confirm they’re available, fix a convenient pickup time, and visit their location on time.

The faster you reach, the more likely you are to close the deal before someone else.”

💰 Step 5 – Pickup & Payment Process

“When you visit the customer:

1️⃣ Inspect the device — check its physical and functional condition.

2️⃣ Confirm the final price based on the actual condition.

3️⃣ Pay the customer directly — either through UPI or cash (as per your agreement).

4️⃣ Once paid, collect the device and mark the order as Completed in the app.”

“The device is now fully yours — you can resell, refurbish, or trade it as you like.”

🚫 Step 6 – Handling Failed Pickups (To Be Failed)

“If pickup couldn’t happen (for example, customer cancelled or device didn’t match), mark the order as To Be Failed and add the reason clearly.

Our Cashkr team will review and, if valid, refund your credits for that order.”

💳 Step 7 – Credits & Wallet Management

“Keep both balances ready:

Credits → to unlock orders
Wallet → to pay customers (if wallet payout active)

No credits = you can’t access new customer orders.

No wallet balance = you can’t make payments if wallet option is used.”

⭐ Step 8 – Customer Ratings & Reviews

“After you complete a pickup, the customer rates your service.

Always be polite, on time, and transparent.

Good reviews help your vendor profile stay visible and trusted.”

🧠 Step 9 – Support & Assistance

“If you face any issue — app not loading, refund pending, or customer dispute — open Contact Us from your side menu or reach out to your assigned Vendor Support Contact.

Our team will check and respond quickly.”

✅ Closing Line:

“[Vendor Name], that’s all you need to start working efficiently on Cashkr.

Check your Available Orders daily, close as many as possible in your area, and maintain good service — the more you close, the more profit you earn.

Welcome again to the Cashkr Partner Network!”

✅ Internal Notes for Cashkr Team:

Conduct this call within 24 hours of vendor activation.
After training:
- Send App Tutorial Video
- Credit Top-up Guide
- Vendor Do’s & Don’ts Sheet
Update vendor status → Trained / Ready to Operate

🗣️ Hinglish Version

👋 Opening:

“Hello [Vendor Name], main [Your Name] bol raha/rahi hoon Cashkr se.

Aapka vendor account activate ho gaya hai — congratulations!

Ab main aapko step-by-step bataata/bataati hoon kaise app use karke aap daily earning kar sakte ho.”

🧭 Step 1 – Side Menu Overview:

“Jab aap app open karte ho, left side me ek menu milta hai.

Isi menu se aap saare features use karte ho. Main ek-ek option samjhaata/samjhaati hoon.”

1️⃣ ₹ Credits:

“Credits aapka balance hota hai jisse aap orders unlock karte ho.

Har order unlock karne par kuch credits lagte hain — yahi Cashkr ka commission hota hai.

Aap jitne zyada credits rakhoge, utne zyada orders unlock kar paoge.”

2️⃣ ₹ Wallet:

“Wallet aapka payment balance hota hai — agar aapka account wallet-enabled hai, toh customer ko payment app ke through kar sakte ho.”

3️⃣ Available Orders:

“Yahan aapke area ke naye customer orders aate hain.

Aapko ye section roz check karna chahiye — jitne zyada orders close karoge, utni zyada daily earning hogi.”

4️⃣ Reserved Orders:

“Man lo ek customer ne 2 ya 3 devices ke orders create kiye hain —

agar aapne unme se ek order unlock kiya, toh baaki orders automatically reserve ho jaate hain aapke liye.

Isse customer ko ek hi vendor milta hai aur aapko multiple devices milte hain ek hi visit me.”

5️⃣ In Progress:

“Is section me woh orders dikhte hain jinke pickups scheduled hain ya chal rahe hain.”

6️⃣ To Be Failed:

“Agar koi order complete nahi ho paaya — jaise customer unavailable tha, wrong device tha, ya cancel kar diya —

toh aap usse ‘To Be Failed’ mark karte ho.

Ye orders Cashkr team review karti hai, aur agar reason genuine hai toh aapko credits refund milta hai.”

7️⃣ Completed:

“Yahan aapke successfully closed orders dikhte hain — jahan aapne device pickup karke payment kar diya hai.

In orders se aapki daily earning hoti hai.”

8️⃣ Failed:

“Ye woh orders hote hain jo final verification ke baad failed confirm ho gaye.

Agar reason valid tha, toh credits refund mil jaata hai — warna reject ho jaata hai.”

9️⃣ Transaction History:

“Is section me aapke saare transactions dikhte hain —

credits top-up, wallet refill, unlock fees, refunds, sab kuch.”

🔟 Buy Credits:

“Jab credits kam ho jaayein, aap yahan se Buy Credits kar sakte ho UPI ya bank transfer se.

Always make sure aapke paas sufficient credits ho taaki orders unlock karte raho.”

1️⃣1️⃣ Agent:

“Yahan aap apne pickup associates add kar sakte ho.

Ye agents aapke behalf pe customer ke paas jaake pickup complete karte hain.

Matlab, aap order purchase karte ho Cashkr se (credits dekar), aur agar aap chahein toh pickup ka kaam apne agent ko assign kar sakte ho.”

1️⃣2️⃣ Contact Us:

“Koi bhi problem ho — app error, refund pending, ya customer se related issue —

aap Contact Us section me jaake team ko directly message kar sakte ho.”

1️⃣3️⃣ Log Out:

“App band karne ke liye ya account switch karne ke liye yahan se logout kar sakte ho.”

📈 Step 2 – Vendor Performance (Arrow Beside Name):

“Menu ke upar jahan aapka naam likha hai, uske paas ek arrow (˅) hota hai.

Uspe click karte hi Vendor Performance Section open hota hai.

Yahan aap dekh sakte ho:

Kitne orders In Progress, Completed aur Failed hain,
Aapki average customer rating (4.5 ya usse upar maintain karni chahiye),
Aur customers ke reviews bhi.

Ye aapka performance tracker hai — jitna acha performance, utna zyada trust aur long-term partnership.”

🔓 Step 3 – Order Unlock Karna:

“Available Orders section me jao,

device model aur approximate price dekh ke decide karo kaunsa order lena hai.

Customer details dekhne ke liye ‘Unlock Order’ pe click karo.

Isme aapke credits lagte hain, aur unlock hone ke baad order sirf aapka ho jaata hai.”

☎️ Step 4 – Customer Se Contact Karna:

“Order unlock karte hi aapko customer ka naam, number aur address mil jaata hai.

Customer ko turant call karo, pickup ka time fix karo, aur time pe jao.

Jo vendor fastest response deta hai, uske pickups close hone ke chances zyada hote hain.”

💰 Step 5 – Pickup & Payment Process:

“Customer ke ghar jaake:

1️⃣ Device check karo — condition, display, battery, sab kuch verify karo.

2️⃣ App me price confirm karo (thoda adjust ho sakta hai condition ke hisaab se).

3️⃣ Customer ko payment karo — cash ya UPI dono allowed hai.

4️⃣ Payment ke baad order ko Completed mark karo aur device collect kar lo.

Payment ke baad device aapka ho jaata hai — aap ise resell, refurbish, ya wholesale me bech sakte ho.”

🚫 Step 6 – Failed Pickups Handle Karna:

“Agar pickup nahi ho paaya toh order ko ‘To Be Failed’ mark karo aur genuine reason likho.

Cashkr team verify karegi, aur agar sab sahi hai toh credits refund mil jaayega.

Fake ya galat fail reason mat lagao — isse aapki profile pe effect padta hai.”

💳 Step 7 – Credits & Wallet Management:

“Do cheezein hamesha maintain karo:

Credits: order unlock karne ke liye
Wallet: customer ko payment karne ke liye (agar wallet-enabled hai)

Agar credits khatam hue toh naye orders unlock nahi kar paoge.

Wallet empty hai toh customer ko pay nahi kar paoge.

Dono balance hamesha ready rakho.”

⭐ Step 8 – Customer Ratings & Reviews:

“Har pickup ke baad customer aapko rate karta hai.

Polite raho, time pe jao, aur clear communication rakho.

High ratings (4.5+) se aapka profile strong rehta hai aur trust badhta hai.”

🧠 Step 9 – Support & Help:

“Koi bhi problem ho — app error, refund pending, ya customer issue —

‘Contact Us’ section me jaake message karo ya apne assigned agent se baat karo.

Team turant support karti hai.”

✅ Closing Line:

“Bas itna hi process hai [Vendor Name].

Roz app kholke Available Orders check karo, orders unlock karo, aur pickups complete karo.

Jitne zyada orders close karoge, utni zyada earning milegi.

Aur sabse important — apna rating aur behavior accha rakho.

Welcome to the Cashkr Partner Network!”

✅ Internal Notes (For Cashkr Team):

Is script ka use voice training ya onboarding calls me hota hai.
Call ke baad vendor ko bhejna hai:
- App Walkthrough Video
- Credit & Wallet Guide PDF
- Vendor Do’s & Don’ts List
Vendor Status update karo: Trained / Ready to Operate.

Would you like me to now create Script 4: Vendor Behavior & Pickup Guidelines (Professionalism, Do’s/Don’ts, and SLA rules) in the same Hinglish + detailed format next?

Would you like me to now move to Script 4 – Vendor Behavior & Pickup Guidelines (Professionalism, Tone, Do’s & Don’ts) next?