Store Vendor Reactivation Script

Used by: Store Partnerships / Vendor Management Team

Purpose:

To guide internal teams on how to review, approve, and reactivate a Store Vendor after Hold, Inactivity, or Suspension — ensuring all criteria are verified and vendor readiness is confirmed before restoring full access.

🎯 Objective

To ensure that:

Only compliant, verified, and ready vendors are reactivated
The reactivation process is logged, auditable, and authorized
Operations resume smoothly without SLA or financial risk

🎙️ Internal Training Script for Vendor Managers

🗣️ 1. When Reactivation Applies

“Reactivation applies to vendors who were temporarily paused or inactive, not permanently deactivated.

These include:

• Vendors placed on Hold due to SLA or pending dues

• Vendors inactive for more than 15 days

• Vendors previously under technical suspension or audit”

🗂️ 2. Reactivation Eligibility Checklist

Condition	Description	Requirement
✅ Issue Resolved	Original Hold reason fixed (SLA, dues, or report delay)	Proof or confirmation required
✅ No Active Disputes	No pending refund, reversal, or fraud review	Verified via Ops dashboard
✅ Wallet Balance OK	Minimum balance for daily operations	₹5,000 or higher (city-specific)
✅ Credit Settlement Done	Previous day’s credit dues cleared	Verified via system
✅ Recent Activity Proof	Vendor willing to resume within 24 hrs	Verbal or written confirmation

“Only once all boxes are checked can a reactivation be approved.”

🗣️ 3. Reactivation Review Flow

Step	Action	Owner
1️⃣ Vendor requests reactivation	Through app or message	Vendor
2️⃣ Verify Hold reason resolution	SLA, dues, audit	Ops Associate
3️⃣ Confirm readiness	Wallet & credit status, store assignment	Vendor Manager
4️⃣ Final Approval	Reactivation authorized	Ops Manager
5️⃣ System Update	Vendor status changed to Active	Vendor Management
6️⃣ Communication	Vendor informed formally	Support Team

🗣️ 4. Communication Template —

Reactivation Approval

Subject: Your Cashkr Store Vendor Account Has Been Reactivated

Hi [Vendor Name],

Your account has been successfully reactivated after completion of all pending requirements.

You can now log in again and continue handling store orders.

Please ensure daily credit settlements and SLA compliance to maintain uninterrupted service.

Welcome back to the Cashkr network!

— Cashkr Vendor Management Team

🗣️ 5. When Reactivation Should Be Denied

Reason	Example	Action
❌ Uncleared Dues	Vendor hasn’t paid previous credit balance	Deny & notify
❌ Low Wallet Balance	Insufficient to handle store payouts	Delay until topped up
❌ Pending Fraud Review	Vendor under compliance investigation	Escalate to Ops Head
❌ Repeated Hold History	3+ Holds within a month	Temporary suspension
❌ Inactive > 30 Days	Must reapply as new vendor	Fresh onboarding

“Reactivation is a privilege, not a default right.

Each case must be reviewed independently.”

🗣️ 6. Post-Reactivation Actions

Step	Description	Owner
1️⃣ Logout/Login Refresh	Vendor must re-login for access	Vendor
2️⃣ Store Mapping Review	Ensure vendor assigned to correct stores	Vendor Mgmt
3️⃣ Performance Monitoring (7 Days)	SLA and order handling observed daily	Ops Associate
4️⃣ Welcome Back Check-In	Short feedback call after first week	Vendor Support

“Every reactivated vendor is placed under a 7-day probation monitoring before being treated as fully active again.”

🗣️ 7. Special Case — Inactive Vendor Reactivation

“If a vendor was inactive for 30+ days (not on Hold but absent), treat it as a light re-onboarding.

Re-verify KYC if outdated (older than 3 months).
Confirm device coverage areas are still active.
Conduct a short refresher training on store app usage and SLA updates.
Resume store assignment gradually (start with 1–2 stores).”

🗣️ 8. Communication Template —

Reactivation Denied

Subject: Reactivation Request Not Approved

Hi [Vendor Name],

Your reactivation request could not be approved due to [specific reason: unpaid dues / ongoing audit / SLA non-compliance].

Please complete the pending requirement and contact us again once resolved.

We’ll review and update your status immediately upon compliance.

— Cashkr Vendor Management Team

🗣️ 9. Reporting & Documentation

Report Type	Frequency	Owner	Notes
Hold-to-Active Log	Daily	Vendor Mgmt	List of reactivated vendors
Inactive Reactivation Summary	Weekly	Ops Associate	Trend analysis
Compliance Report	Monthly	Ops Manager	Flags & warnings post reactivation

🗣️ 10. Communication & Behavior Notes

✅ Keep tone encouraging, not interrogative.

✅ Acknowledge vendor’s effort to comply.

✅ Remind them that future SLA issues may trigger immediate Hold.

✅ Always close conversation with next steps (“You may now log in again”).

🧩 Quick Summary

Type	Trigger	Approval By	Reactivation Rule
Hold Clearance	SLA or dues resolved	Ops Manager	Resume immediately
Inactive (15–30 days)	Vendor confirmation	Vendor Manager	Reactivate + monitor 7 days
Suspended	Audit cleared	Ops Head	Conditional reactivation
Permanently Deactivated	N/A	Not Allowed	Must reapply as new vendor

🧾 Key Talking Points for Vendor Management Team

✅ “Hold ≠ end of partnership; reactivation rewards compliance.”

✅ “Verify wallet, credit dues, and store readiness before activation.”

✅ “Every reactivated vendor must pass a 7-day observation.”

✅ “Deactivated vendors cannot be reactivated — only re-onboarded.”

✅ “Documentation and tone matter — every case is auditable.”