Store Vendor Onboarding Script

Used by: Store Partnership / Channel Expansion Team

For: Cashkr Onboarding Associates (responsible for onboarding new vendors who will service Cashkr partner stores under the B2Ch model)

🎯 Objective

To guide Onboarding Associates on how to clearly explain, verify, and onboard B2Ch Service Vendors — vendors who are responsible for providing on-ground inspection and payment services at Cashkr’s partner stores.

These vendors will not travel for pickups; they or their associates will be stationed at stores to handle inspections, customer interactions, and end-of-day device collections.

🎙️ Training Script for Onboarding Associates

🗣️ 1. When Introducing the Role

Associate Script:

“Hello, I’m from Cashkr, India’s trusted platform for selling old devices.

We’re expanding our Store Service Vendor Network — these are verified partners who handle all inspection and payment activities for Cashkr’s channel stores.

Your role won’t involve visiting customers’ homes like in B2C — instead, you’ll be managing store-based orders throughout the day.”

🗣️ 2. When Vendor Asks: “What exactly will I have to do?”

Associate Response:

“You’ll be responsible for managing all store-based customer orders in your assigned area.

Your daily responsibilities include:

• Having yourself or your associate present at the partner store during working hours.

• Inspecting devices brought by walk-in customers (phones, laptops, tablets, etc.).

• Verifying IMEI, serial number, and device condition based on the Cashkr App flow.

• Providing the final offer price to customers after inspection.

• Completing payment instantly from your Cashkr Wallet when the customer accepts the offer.

• Collecting all confirmed devices from the store at the end of the day for handover or central dispatch.

So you’ll be managing steady daily volume at fixed store locations — not traveling for pickups.”

🗣️ 3. When Vendor Asks: “How is this different from normal pickup work?”

Associate Response:

“In the B2C model, vendors get single-customer orders from the app and travel for every pickup.

In this B2Ch model, you’re linked with specific stores — they generate multiple customer leads daily, and you handle all of them directly from one point.

It’s more stable, organized, and higher in volume compared to individual customer pickups.”

🗣️ 4. Explaining Requirements for Onboarding

Associate Response:

“To activate your vendor account, we’ll need the following:

✅ Aadhaar Card or PAN Card for KYC

✅ Bank Account / UPI for Wallet setup

✅ Active smartphone with Cashkr Vendor App installed

✅ Sufficient Wallet balance to make same-day payouts to customers

✅ Availability of a representative (if you can’t personally stay at the store full-time)

Once verified, your profile will be mapped to specific stores in your operational area.”

🗣️ 5. When Vendor Asks: “How do I get orders from stores?”

Associate Response:

“You don’t need to unlock or accept leads manually.

Orders created by store staff will automatically route to you or your assigned associate based on the store mapping.

You’ll receive instant notifications in the Cashkr Vendor App whenever a new order is created in your store.

You’ll then inspect the device, confirm pricing, and proceed with payment — all recorded in the app.”

🗣️ 6. Explaining Earnings and Commission

Associate Response:

“You’ll earn a per-device commission for every completed store order.

The commission depends on device category — phone, laptop, tablet, or Mac.

Commissions are credited to your Wallet weekly, and consistent performance unlocks monthly incentive tiers.

Since stores generate daily volume, your earnings remain stable even when B2C demand fluctuates.”

🗣️ 7. When Vendor Asks: “How do I use the app during order handling?”

Associate Step-by-Step Guide:

“Here’s how you’ll use the Cashkr Vendor App in-store:

1️⃣ The store staff creates a customer order in the Cashkr Store App.

2️⃣ You’ll receive that order instantly in your Vendor App.

3️⃣ Open the order → verify model, condition, and IMEI.

4️⃣ Confirm the final price after inspection.

5️⃣ When customer agrees, click ‘Mark as Completed’ and make the payment through your Wallet.

6️⃣ Device is kept securely at the store till end of day.

7️⃣ You or your associate will collect all paid devices and prepare them for dispatch or central delivery.”

🗣️ 8. Explaining Wallet and Credit Usage

Associate Response:

“The Wallet in your app is used to make customer payments — this should always have enough balance to cover the day’s transactions.

The Credits are used to unlock or maintain your active vendor status — they act as your working commission deposit.

You won’t need to unlock store orders, but your account must have active credits to stay visible for store allocations.”

🗣️ 9. Explaining SLA & Performance Expectations

Associate Response:

“Since you’ll represent Cashkr directly at partner stores, maintaining performance and professionalism is very important.

Your SLAs include:

• Staying available or having an associate present at the store during working hours.

• Ensuring all customers are attended promptly.

• Completing all same-day payments.

• Collecting all devices before store closure.

• Uploading proper device photos and order updates in real time.

Missing any of these repeatedly may lead to lead pause or performance review.”

🗣️ 10. Final Confirmation Before Activation

Associate Script:

“Before we activate your profile, let’s confirm once more:

• You or your representative will be available at the assigned store daily.

• You understand that all payments are made through your Wallet.

• You’ll maintain daily end-of-day collection and payment updates.

Once verified, you’ll start receiving store orders automatically within 24 hours.”

🗣️ 11. After Successful Onboarding

Associate Script:

“Congratulations! You’re now officially onboarded as a Store Service Vendor (B2Ch) under Cashkr.

You’ll soon receive:

• Your Vendor App login credentials

• A short training video on store order handling

• Details of your assigned stores and contact persons

Please keep your Wallet active and stay in touch with the Ops team for daily updates and performance tracking.”

🧩 Internal Team Notes (Quick Reference)

Step	Action	Owner	TAT
1	Identify eligible vendor	Channel Expansion Team	Same day
2	KYC Verification	Onboarding Associate	1 day
3	Store Mapping	Ops Manager	Within 24 hrs
4	App Setup	IT / Backend	Same day
5	Vendor Training	Onboarding Associate	Immediately post-activation
6	Activation Confirmation	Ops + Channel Team	24 hrs

🧾 Key Tone & Communication Phrases

✅ “You’ll be handling store-based orders — no need to travel for pickups.”

✅ “Either you or your associate must be present at the store during the day.”

✅ “You’ll make customer payments directly from your Wallet once order is confirmed.”

✅ “All devices are collected at day end — your daily routine stays fixed.”

✅ “This role ensures steady order volume and regular earnings.”