Vendor Reactivation Script

Used by: Vendor Management / Operations Team

Purpose:

To professionally communicate vendor reactivation status, explain next steps, and reinforce compliance with SLA and performance standards after a hold or suspension period.

🎯 Objective:

Reinstate vendor confidence and trust after a hold/deactivation.
Clarify post-reactivation responsibilities.
Encourage sustained SLA compliance and good customer handling.

🎙️ Call / Chat Training Script

🗣️ 1. When Vendor Says: “Has my account been reactivated?”

Agent Response:

“Yes, your account has been successfully reactivated.

You can now start receiving and unlocking new orders again.

Please make sure to log out and log back in once — that refreshes your Vendor App and ensures your order feed appears correctly.”

If vendor still can’t see orders:

“No problem — I’ll have the technical team refresh your order sync. It usually takes a few minutes after reactivation for new leads to start appearing.”

🗣️ 2. When Vendor Asks: “Why was I reactivated now?”

Agent Response:

“After our recent review, we noticed consistent improvement in your performance and communication.

The Ops team approved your reactivation after confirming that all pending SLA issues and documents are resolved.

We’re glad to have you back on board!”

🗣️ 3. When Vendor Says: “What should I do differently this time?”

Agent Response:

“That’s a great question — and it’s good to see your proactive attitude!

Here are a few simple things that will help you stay active and receive regular leads:

• Always respond to new leads quickly.

• Complete pickups within the committed time.

• Never mark orders failed without proof.

• Ensure instant payouts to customers after verification.

• Communicate politely with customers and our support team.

Following these steps will help you avoid holds or deductions in the future.”

🗣️ 4. When Vendor Says: “Can I get my old leads or orders back?”

Agent Response:

“Leads from the period your account was on Hold are already expired or reassigned to other vendors.

But don’t worry — new leads will start coming in based on your area and credit balance.

Just ensure your Wallet and Credits are active so the system can assign you new orders instantly.”

🗣️ 5. When Vendor Asks: “Do I need to do anything before I start again?”

Agent Response:

“Yes, just a few quick checks before you start:

✅ Make sure your Wallet has enough balance for customer payouts.

✅ Ensure your Credits are available for unlocking new orders.

✅ Check your App version — update it if there’s a new one on Play Store.

✅ Confirm your location access and notifications are ON.

Once that’s done, you’re good to go!”

🗣️ 6. When Vendor Says: “How can I avoid getting suspended again?”

Agent Response:

“You can easily stay active by maintaining a strong SLA record.

That means no delayed pickups, no missed payouts, and professional customer interaction.

The system automatically rewards consistent vendors — you’ll notice higher lead flow and better-paying orders when your SLA is clean for 2–3 weeks straight.”

🗣️ 7. When Vendor Asks: “Can I confirm if my Credits or Wallet are safe after reactivation?”

Agent Response:

“Yes, absolutely — your Wallet and Credits remain completely safe even during a hold.

Reactivation doesn’t affect your balances.

You can check both under the ‘Transactions’ section in your Vendor App.

If anything looks missing, just let me know — I can confirm from the backend instantly.”

🗣️ 8. When Vendor Asks: “Who approved my reactivation?”

Agent Response:

“Your reactivation was approved by the Operations Manager after a full review of your performance and pending cases.

The final approval was recorded in the Admin Panel, and the system automatically restored your lead flow afterward.”

🗣️ 9. When Vendor Says: “Thanks for reactivating me.”

Agent Response:

“You’re most welcome!

We’re happy to have you active again on the Cashkr Partner Network.

Let’s continue maintaining smooth service — that helps you get more leads and higher-value devices.

If you ever face issues with credits, leads, or payouts, you can directly reach out to us — we’re always here to help.”

🧩 Internal Team Notes (Quick Reference)

Action	Responsible	Checkpoints	Timeframe
Reactivation Request Raised	Vendor Management Team	Verify SLA, Docs, Reason	Same day
Ops Manager Approval	Operations Head	Confirm eligibility	Within 24 hrs
Account Reactivated	Admin Team	Restore lead flow & credits	Within 1 hr of approval
Vendor Follow-up	Agent	Confirm App refresh & readiness	Within same day

🧾 Key Tone Phrases

✅ “Welcome back to the Cashkr Partner Network.”

✅ “We’re glad to see your performance improving.”

✅ “Please keep up the consistency — we’ll support you all the way.”

✅ “Your leads will start automatically once the sync is complete.”

✅ “Our goal is to help you grow with us.”