Suraj Bind

1. Role Name & Department

Role: Full Stack Developer – Backend Systems & APIs

Department: Technology / Backend Engineering

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2. Reports To

Reports To: IT Manager – Shahid Shaikh

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3. Role Purpose (1–2 lines)

Build and maintain the core backend systems and APIs that power the Cashkr website, apps, vendor tools, and admin panel, ensuring reliability, security, and performance for all key business flows.

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4. Key Result Areas (KRAs)

KRA 1: Stable & Scalable Backend Architecture

Design and maintain clean, modular, and scalable backend services for all Cashkr products.

KRA 2: High-Quality APIs for Frontend & Admin

Deliver secure, well-documented APIs that are easy for Ayaz (website), apps, and Resham (admin panel) to consume.

KRA 3: Business Logic & Feature Delivery

Translate business requirements (leads, orders, wallet, credits, referrals, payouts, reports) into robust backend logic and features.

KRA 4: Performance, Reliability & Error Control

Keep backend response times low, error rates under control, and handle load without breaking core journeys.

KRA 5: Collaboration with DB, DevOps & QA

Work closely with Resham on DB & DevOps and Nirajan on testing to release stable backend changes.

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5. KPIs (5–8 measurable numbers)

1. API Uptime % (Core Services)

   • Uptime for critical APIs (auth, pricing, lead/order, wallet/credits, vendor flows).

   • Target aligned with platform uptime (e.g., ≥ 99.5%).

2. Average Response Time (Critical APIs)

   • Average latency for pricing, lead creation, order creation, wallet payment, etc.

   • Target to be defined (e.g., ≤ X ms for majority of calls).

3. Backend P1/P2 Incidents per Month

   • Number of critical incidents caused by backend/API problems (aim to reduce over time).

4. Feature Delivery vs Plan

   • % of backend tasks & features shipped as per sprint/month plan (e.g., ≥ 85–90%).

5. API Error Rate (5xx) & Time to Fix

   • Error rate on key endpoints + average time taken to fix recurring issues.

6. API Documentation Coverage

   • % of major endpoints properly documented (endpoints, params, responses, error codes).

7. Integration Stability

   • Number of issues related to external integrations (bank/virtual accounts, payment gateways, Acefone, analytics, etc.) per month.

8. Rework due to Backend Issues

   • Number of times frontend/admin work has to be re-done due to backend contract changes or bugs.

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6. Core Processes Owned – SOPs

Suraj is owner / co-owner of these backend-focused SOPs:

1. Backend Development & Code Standards SOP

   • Coding conventions, project structure, error handling, logging, security practices.

2. API Design & Versioning SOP

   • REST standards, consistent naming, versioning, deprecation rules, backwards compatibility.

3. Backend Feature Delivery SOP

   • How backend tasks move from requirement → estimation → development → code review → test → deploy.

4. Service & Integration SOP

   • Connecting to payment gateways, bank/virtual account systems, Acefone, GA/other services; handling failures & retries.

5. Security & Validation SOP (Backend Layer)

   • Authentication, authorization, input validation, rate limiting, data protection at API level.

6. Collaboration SOP with Frontend & Admin

   • How API contracts are shared with Ayaz and Resham, how changes are communicated, how mocks are provided.

7. Error Monitoring & Logging SOP

   • How logs are structured, where they’re stored, how errors/alerts are monitored and triaged.

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7. Weekly / Monthly Reporting

Weekly Reporting

To: IT Manager – Shahid (with visibility for Ayaz & Resham where needed)

Format: Short update in Slack / Notion

Include:

• Backend features & APIs delivered this week

  • New endpoints, updated logic, refactors.

• P1/P2 backend incidents

  • What happened, status, any short RCA.

• Integration updates

  • Any work on payments, bank, Acefone, etc.

• Dependencies / blockers

  • Waiting on requirements, DB changes, infra, etc.

• Plan for next week (top 3–5 backend priorities).

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Monthly Reporting

To: Shahid, Ibrahim, and relevant tech/ops leads

Format: 1 slide / section in monthly tech review

Include:

• Summary of key backend projects delivered (wallet/credits, pricing changes, funnel logic, vendor flows, reports).

• Backend incident summary

  • Count, severity, root cause patterns.

• Performance & stability snapshot

  • Uptime, error rate, response time trends.

• Integration health

  • Any major issues or improvements with external services.

• Next month backend roadmap

  • Core items to be built/improved.