Serviceable Area & Pincode Management

Purpose: Ensure accurate service coverage, reduce unserviceable leads, and maintain proper vendor distribution.

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1. Purpose of This Module

To ensure:

✔ Customers can place orders only where Cashkr can serve
✔ Vendors are available in all live areas
✔ Marketing spends do not get wasted
✔ Sales & CX do not handle leads from non-serviceable zones
✔ Operational efficiency across cities
✔ Accurate mapping of pincodes, areas, clusters

This system controls where Cashkr is LIVE and whether customers can request pickups.

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2. Which Teams Use This Module?

A. BD (Business Development / Area Management Team)

Primary owners of coverage & expansion.

B. Operations Team

Maintains smooth pickup flow across serviced areas.

C. Vendor Ops Team

Ensures vendor availability for each serviced pincode.

D. CX Team

Communicates availability to customers.

E. Management

Decides expansion strategy & city launches.

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3. Where This Module Is Located in Admin Panel

Path:
Admin Panel → Serviceable Areas → Pincode & Area Management

Sections include:

• Add Pincode

• Edit Area Details

• Assign Device Type Support

• Assign Vendor Coverage

• Mark Pincode as Serviceable / Not Serviceable

• City-Level Overview

• Coverage Heat Map

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4. Definitions

Serviceable Pincode

Customer can place order → Vendor available → Pickup possible.

Non-Serviceable Pincode

No vendor support → Customer cannot complete order.

Partially Serviceable Pincode

Only certain device types available (Phone but not Laptop).

Cluster

Group of pincodes used for operational routing.

Area

Locality name mapped under a pincode (for customer clarity).